You may return an item for a full refund or exchange (exclusive of shipping and handling) within 30 days of purchase as long as the item is in new condition, has not been used and is in the original packaging. Sorry, personalized merchandise is not eligible for return or exchange. If your item was shipped to you under a free shipping promotion, there will be a $5.00 restocking charge. You must request a RETURN/EXCHANGE AUTHORIZATION NUMBER prior to sending your merchandise back to us. If you received the item as a gift, please know that we will happily process your return as an an even exchange for you, however any refund must be credited back to the original method of payment.
To complete your return or exchange, we require a RETURN/EXCHANGE AUTHORIZATION NUMBER. You may request return/exchange instructions and a RETURN/EXCHANGE AUTHORIZATION NUMBER by emailing our customer service department at firstname.lastname@example.org. Please provide your order number and the reason for return. You are responsible for any return shipping charges. Original shipping charges are not refundable. If your purchase exceeded $75, we suggest using a traceable carrier such as UPS or FEDEX to handle your return.
Any item that does not meet the above-detailed criteria or that is returned more than 30 days after delivery may result in a partial refund or no refund at all unless the product was defective.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from jeanneandanne.com, we collect the personal information you give us such as your name, address and email address as part of the buying process. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or will provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind after you opt-in, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at anytime, by emailing us at email@example.com. Please allow two weeks for us to remove you from our email list.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org.